Sales Terms & Conditions
By purchasing a towbar from EV Towing Australia, you agree to the following terms and conditions:
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General
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These terms and conditions govern the sale of all towbars supplied by EV Towing Australia.
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We reserve the right to amend these terms at any time. The most current version will always be available on our website or upon request.
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Orders and Payment
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All orders must be paid in full at the time of purchase unless otherwise agreed in writing.
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Prices are subject to change without notice, but confirmed orders will be honoured at the agreed price.
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Pre-Orders and Lead Times
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Some towbars may be available on a pre-order basis.
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Pre-order towbars are subject to a 3–4 week wait time from the date of order.
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If a delay longer than the estimated 3–4 weeks is expected, we will make every effort to notify you as soon as possible.
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By placing a pre-order, you acknowledge and accept this lead time and any reasonable delay.
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Shipping and Delivery
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Shipping times may vary depending on location and stock availability.
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EV Towing Australia is not responsible for delays caused by third-party shipping providers or unforeseen circumstances.
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Returns and Refunds
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All sales are final. EV Towing Australia does not accept returns or offer refunds for change of mind or incorrect purchase.
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Returns will only be accepted if the towbar is deemed faulty or defective, in accordance with Australian consumer law.
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Faulty items must be reported within a reasonable timeframe and accompanied by proof of purchase.
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Warranty
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All towbars are covered by a manufacturer’s warranty, subject to proper installation and normal use.
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Warranty claims must be accompanied by proof of purchase and evidence of installation by a qualified professional.
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Installation
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It is the customer’s responsibility to ensure the towbar is installed by a qualified professional.
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EV Towing Australia is not liable for damage or injury caused by incorrect installation or misuse.
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Limitation of Liability
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Our liability is limited to the value of the towbar purchased.
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EV Towing Australia is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.
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Governing Law
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These terms shall be governed by and interpreted in accordance with the laws of the State of Queensland, Australia.
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