Sales Terms & Conditions

By purchasing a towbar from EV Towing Australia, you agree to the following terms and conditions:

  1. General

    • These terms and conditions govern the sale of all towbars supplied by EV Towing Australia.

    • We reserve the right to amend these terms at any time. The most current version will always be available on our website or upon request.

  2. Orders and Payment

    • All orders must be paid in full at the time of purchase unless otherwise agreed in writing.

    • Prices are subject to change without notice, but confirmed orders will be honoured at the agreed price.

  3. Pre-Orders and Lead Times

    • Some towbars may be available on a pre-order basis.

    • Pre-order towbars are subject to a 3–4 week wait time from the date of order.

    • If a delay longer than the estimated 3–4 weeks is expected, we will make every effort to notify you as soon as possible.

    • By placing a pre-order, you acknowledge and accept this lead time and any reasonable delay.

  4. Shipping and Delivery

    • Shipping times may vary depending on location and stock availability.

    • EV Towing Australia is not responsible for delays caused by third-party shipping providers or unforeseen circumstances.

  5. Returns and Refunds

    • All sales are final. EV Towing Australia does not accept returns or offer refunds for change of mind or incorrect purchase.

    • Returns will only be accepted if the towbar is deemed faulty or defective, in accordance with Australian consumer law.

    • Faulty items must be reported within a reasonable timeframe and accompanied by proof of purchase.

  6. Warranty

    • All towbars are covered by a manufacturer’s warranty, subject to proper installation and normal use.

    • Warranty claims must be accompanied by proof of purchase and evidence of installation by a qualified professional.

  7. Installation

    • It is the customer’s responsibility to ensure the towbar is installed by a qualified professional.

    • EV Towing Australia is not liable for damage or injury caused by incorrect installation or misuse.

  8. Limitation of Liability

    • Our liability is limited to the value of the towbar purchased.

    • EV Towing Australia is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.

  9. Governing Law

    • These terms shall be governed by and interpreted in accordance with the laws of the State of Queensland, Australia.